Privacy Policy

Privacy Policy
Effective Date: 05/22/2025
Mohave Appliance (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our business, whether in person, by phone, or through our website.

1. Information We Collect

We collect the following types of personal information from consumers:

a. Contact and Identification Information

Full name
Email address
Phone number (including mobile numbers for SMS purposes)
Physical address and ZIP code

b. Transactional and Service Data

Purchase history
Appliance service and repair records
Appointment scheduling details
Payment method and limited billing data (processed securely via third-party platforms)

c. Technical and Browsing Information (if using our website)

IP address
Browser type and version
Pages visited and time spent on site
Device identifiers
Cookies and similar tracking technologies

d. Communication Preferences

Opt-in/opt-out status for SMS and email communications
Customer service interactions, inquiries, and feedback

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing & Fulfillment: To process transactions, deliver products, and complete service appointments.
Customer Support: To respond to inquiries, schedule repairs, or provide service reminders.
Marketing & Communication: To send appointment confirmations, product updates, promotions, and service reminders (only to users who have opted in).
Operational Improvements: To improve website functionality, customer service, and product offerings based on user behavior and feedback.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SMS and Phone Number Privacy

SMS Opt-In: When you provide your phone number for SMS updates or communications, we use it solely to send service-related messages, including appointment reminders, status updates, and relevant promotions (if opted in).
No Third-Party Sharing for Marketing: Phone numbers provided for SMS communication will not be shared with any third parties or affiliate companies for marketing purposes.

4. Information Sharing Practices

We do not sell your personal information. However, we may share information under the following limited circumstances:

a. Service Providers
We share information with third-party vendors who help us operate our business. These include:

Payment processors (for secure transactions)
Delivery and logistics partners
IT service providers (website hosting, SMS platforms)

These vendors are contractually obligated to protect your data and use it only for the intended services.

b. Legal and Safety Disclosures
We may share information if required by law, legal process, or to protect our legal rights or those of others.

c. Internal Use with Bound Staff
Your data may be accessed by authorized personnel within Mohave Appliance for customer support, service delivery, and administrative functions.

5. Data Retention and Security

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We use secure technology and operational safeguards to protect personal data against unauthorized access, disclosure, or misuse.

6. Your Rights and Choices

Access & Correction: You can request access to or correction of your personal information by contacting us.
Opt-Out Options: You may opt out of SMS and marketing emails at any time by replying “STOP” to text messages or using the unsubscribe link in emails.
Cookies: You can control cookie usage through your browser settings.